It never ceases to amaze me that some people trying to do business on the Internet exhibit a bad attitude.  It can take many forms. I recently sent out an email request to someone, and the answer I received, was to say the least, brusque.  Needless to say, I removed his email addresses from my files, and he won't hear from me in the future.

Now what is the point here?  I don't know what his problem was, but he obviously had one.  Maybe the dog just made a mess on the carpet, or he had an argument with someone - who knows.  But he was obviously in a bad frame of mind when he wrote me.  We all receive something that raises our "hackles" every now and then.  The best thing is to either ignore it, or wait until you are in a better frame of mind before responding.

When you write to someone you must remember that the only way they can determine your intention is the words you use.  If you give someone "short shrift" they will simply write you off, and you'll never hear from them again.  If you are doing business on the web, the last thing you want is to send out an email with negative vibes.

Worse yet, some people simply ignore your request and never respond.  Why spend your time and effort trying to promote something, and when you do get a response, ignore it?  This makes no sense.  One of the things that people like, and have grown to expect, is the rapid communication possible on the net.  If you don't get back in a timely manner, people will get the impression that you are not responsive.  This can be the "kiss of death" to the online entrepreneur.

Sometimes a request for information is sent after you have closed down for the day.  So what is a timely manner?  That's hard to define, but let's examine a few strategies.

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