Wednesday, May 31, 2006

From The Baum Group Collection
on eSolutions...
Lessons Learned

There have been many lessons learned since the beginning
of 2006 and at the mid-point of each year it is a good idea to
take stock of the lessons you have learned.

Here are a few of the lessons we have learned so far this year.

*   Be appreciative and appreciated by what is in your heart.
*   Be proactive.
*   Build an emotional connection between yourself and others.
*   Buying decision are made with companies you believe in.
*   Carefully weigh the rewards against the risks you decide to take.
*   Create an interest in your services and products.
*   Do the right thing by being authentic.
*   Focus on developing quality relationships.
*   Give back to your community.
*   Have a plan and the courage to follow it.
*   Look at yourself as a forward thinking person.
*   Put yourself in a position to win by being incredibly passionate
    and obsessed about what you want -- and go for it.
*   Self-knowledge is a critical asset in decision making.
*   Stand on belief and trust.
*   Success is best when it is shared.
*   Transform and maintain a nurturing and productive home
    and workplace.
*   You live your dream when you live your purpose.
*   You must dream big to achieve your dream.

Related Resources
Lessons Learned : Shaping Relationships
and the Culture of the Workplace
by Roland S. Barth

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Preview of Next Week's Edition
Stress as a Life-Style Issue
--------

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Wednesday, May 24, 2006

From The Baum Group Collection
on eSolutions...
Decision Making : Creating Possibilities

Recently different ways of creating possibilities have
attracted attention in the decision making literature.

Is your decision making creating possibilities for you?

Decision making create possibilities when you...

*   address needs, questions, expectations, and agendas
often lingering beneath the surface of any situation.

*   determine the relevant value of different consequences.

*   explore creating possibilities as a decision making tool.

*   focus on a decision, possibilities are created before
and after a decision is made.

*   make contingency decisions until conditions are met.

*   make decision making a process open to creating
possibilities.

Bottom line, decision making that create possibilities is a
learning process that changes your activity focused mind-set
to a result focused mind-set.

Related Resources
Decisions, Decisions : The Art of Effective Decision Making
by David A. Welch

Harvard Business Review on Decision Making
by Peter F. Drucker, et al

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Preview of Next Week's Edition
Lessons Learned
--------

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possibilities" Tell me more... (Press for your Spring Discount)

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Wednesday, May 17, 2006

From The Baum Group Collection
on eSolutions...
Having What You Want


Ever wondered what makes some people have
what they want, and how you can too?

Here is a list that you can continue to develop
to help you have what you want.

Having what you want requires you to be willing
to...

1.   achieve what you set out to achieve and accomplish
2.   acquire the ability to respond to any situation
3.   know how "having what you want" works
4.   let go of your fears
5.   see your life as amazing levels of achievement
6.   see your "not knowing" as your "field of creativity"
7.   take risks
8.   transform your life by being optimistic

Feel free to add to this list with your own requirements
to having what you want.

Bottom line, having what you want is learning to want
what you have.

Related Resources
Goal-Free Living : How to Have the Life You Want NOW!
by Stephen M. Shapiro

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Radical Edge
by Steve Farber

The Seven Minute Difference : Small Steps to Big Changes
by Allyson Lewis

Preview of Next Week's Edition
Decision Making : Creating Possibilities
--------

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Wednesday, May 10, 2006

From The Baum Group Collection
on eSolutions...
Developing the Leader Within You


What is a leader, and how can you develop the leader
within you?

Here are some qualities of a leader for you to consider...

1.  having a strong desire to achieve something

2.  having an ability to begin and follow through with a plan
or task

3.  being authentic, intuitive and optimistic

4.  having a dedication to a cause

5.  having talents and specific skills

6.  having an ability to motivate

7.  having a sense of purpose, clear goals, and commitment

8.  being results-oriented by directing every action towards
a goal and prioritizing activities toward spending time on
results

9.  having an optimistic view of life

10.  having a belief in your ability to "make a difference"

10.1  having an ability to encourage and nurture those that
report to you

10.2  having an ability to delegate in such a way for people
to grow

10.3  having an ability to lead by example

10.4  having self-awareness and self-knowledge

10.5  having an understanding of what others say, rather
than listening to how they say things - this quality is like
"walking in someone's shoes"

Bottom line, developing the leader within you is learned.

Related Resources
Learning to Lead : A Workbook on Becoming a Leader
by Warren G. Bennis and Joan Goldsmith

On Becoming a Leader : The Leadership Classic--Updated And Expanded
by Warren G. Bennis

The Leadership Pill
by Ken Blanchard and Marc Muchnick

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Preview of Next Week's Edition
Having What You Want
--------

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Wednesday, May 03, 2006

From The Baum Group Collection
on eSolutions...
Customer Service Up-a-Notch

With continual focus on customer retention, customer
satisfaction, and lifetime value of the customer, it is
no surprise that the demand for customer service
remains high.

We all have dealt with customer service, some have
been wonderful experiences while others we wish
would take it up-a-notch.

For Richard Buckingham the ultimate customer service
is "the ability, when faced with adversity, to still be able
to serve the client."

According to Kevin Eikenberry "It's time to raise the
bar.  It's time to set new standards. ...we must raise
them consciously and consistently."

Here are a few ideas we have on raising the bar and
kicking customer service up-a-notch.

Rather than offering apologies, resolve issues for
your customer by...

1.  treating your customer as your #1 priority.

2.  correcting issues immediately.

3.  giving more than expected.

4.  making a difference.

Commit yourself to raising the bar up-a-notch by giving
and demanding world class customer service for yourself
and others.

Related Resources
Customer Once, Client Forever : 12 Tools for Building
Lifetime Business Relationships

by Richard Buckingham

Vantagepoints on Learning And Life
by Kevin Eikenberry

Raving Fans : A Revolutionary Approach To Customer Service
by Ken Blanchard and Sheldon Bowles

Getting a Handle on Your Stress
by Rae Baum, Ph.D.

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Preview of Next Week's Edition
Developing the Leader Within You
--------
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Tell me more... (Press for your Spring Discount)

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and since you read this blog, be sure you review and
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Learn More : Information Products

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